HELP CENTER

E-Global Skill Academy (EGSA) is a global online training provider delivering live, hands-on management training leadership development, and professional development courses for working professionals across the world.

Our mission is to equip young professionals, new supervisors, experienced staff, and corporate teams with immediately applicable workplace skills.

Our vision is to build a global community of competent, ethical, and performance-driven professionals.
Our purpose is to:
• Develop practical, job-ready competencies
• Strengthen leadership and managerial foundations
• Support career progression through credible certification

Our certification requires:
• Full attendance
• A minimum 70% pass mark in a formal assessment
• Completion within defined timelines

The Academy is a Member of The CPD Certification Service (UK), and certificates are issued by them directly to you as Blockchain Digital Credentials, ensuring authenticity, instant verification, and global recognition—giving employers confidence in the skills you have genuinely earned.

A training programme is a structured learning experience focused on developing specific, job-related competencies within a short, intensive timeframe.
Our programmes are practical, applied, and designed for immediate workplace implementation.

1. Select your prefered course.
2. Register/Enrol now.
3. Select the date and your preferred batch (A or B depending on your region ).
4. Create and account if your are a new participant.
5. Add to cart and enter the discount coupon at checkout.
6. Complete Payment and Place Order

Yes. Your employer may complete payment on your behalf while using your personal details for certification purposes.
We can provide a justification letter outlining ROI, productivity impact, and competency alignment.

Yes. According to our policy:
• You may reschedule (if requested more than 2 days before start).
• You may switch to another programme of equal value.
• You may substitute another participant at no extra cost.

Payments are non-refundable, but flexibility protects your investment.

You are notified by email and Academy Communications in advance. The communication would include:
• Welcome note and confirmation of enrolment
• Detailed training programme Outline
• Workbook and manual access where applicable
• Google/Jitsi Classroom login details
• Class session date and time
. Request to join the session at least 5 minutes before start time
. Basic Technical requirements
. Reminder to familiarise themselves with the workbook before the course
. Note that the materials remain accessible for a defined period after training

The presenter/trainer gives guidance to use Google/jitsi classroom as follows:
. Log in using access details provided by the academy through your email
. Enter the relevant class for your training programme
. Review the posted outline, workbook, manual, and other resources
. Check announcements and insctructions posted by the trainer
. Use the platform to access the learning materials before and after the live session
. Use linked session access details where applicable
. Refer to Google/jitsi Classroom regularly updates, reminders, and follow up tasks.

During the live session the trainer would:
. Deliver content clearly and at an appropriate pace
. Conduct mini-workshops, case studies, MCQs, and action based assignments
. Encourage participation through questions, chats, and discussion
. Use workbooks, examples, and slides to support learnings
. Monitor participation engagement and comprehension
. Provide clarrification where needed
. Manage time appropriately, including breaks where scheduled
. Maintain a professional and respectful learning environment

Yes. The live sessions are available according to the master calendar schedule for each training programme as shown in the batch A and B Time Chart with worldwide local times.
Participants receive time-zone-specific reminders.

You need the Minimum equipment and setup:
• A laptop or tablet suitable for online learning (advisable)
• Mobile access support for review in lieu of laptop
• A stable internet connection (recommended minimum 5 Mbps )
• An up to date browser such as chrome or firefox or safari
. A functioning camera
. A functioning Microphone
. Working speakers or headset
. A quiet, distraction free workspace
. Access to your registered email account for joining instruction and platform access
Participants are responsible for ensuring compatibility.

Yes. Access is permitted on one computer and one mobile device.
For best experience during live sessions, a laptop is recommended.
Mobile-friendly materials allow learning on commutes or during breaks.

Access is provided for 3 months from your last session.
This allows revision, review, and assessment preparation.

• 20 timed multiple-choice questions
• Minimum pass mark: 70%
• Two attempts permitted:
  - First attempt: within 15 days of last session
  - Second attempt: within 30 days of last session

You may retake the assessment within the permitted timeframe.
Second attempt: within 30 days of last session.
This ensures you have a fair opportunity to demonstrate competence without repurchasing the programme.

Certificates are issued digitally after successful completion and verification of attendance and assessment results.
You receive a secure, blockchain-verifiable credential.
If the programme is CPD-certified, you will receive a CPD-Certified certificate issued by the CPD Certification Services (UK), which will be emailed directly to you within 2 weeks of passing the assessment.

E-Global Skill Academy is a CPD member. Several of our training programmes carry CPD CERTIFCATION from the UK's The CPD Certification Services, ensuring rigorous quality services.
All courses are delivered by CPD ACCREDITED TRAINER using materials aligned with published descriptions.
The certificate is delivered directly to successful participant by The CPD Certification services UK.
Our programmes focus on practical, job-ready skills that meet employer demands and advance professional development in your field.

To support a productive online learning environmnet, E-Global Skill Academy applies the following online etiquette standards:
. Join the live session at least 5 minutes before the official start time.
. Be seated at a proper working desk or learning space, ready for the session.
. Keep your environment as quiet and distraction-free as possible.
. Ensure your internet connection is stable before the class begins
. Check that your camera, microphone and speaker, are functioning properly.
. Turn your camera on when joining the class, where requested, to support interaction and engagement.
. Mute your microphone when not speaking to reduce background noise.
. Use respectful and professional language in speech and chat
. Participate actively and appropriately in discussions, questions, and learning activities
. Do not interupt others while they are speaking.
. Follow the trainer's instructions regarding questions, participation, and timing.
. Avoid Multitasking, unrelated phone use, or leaving the session without notice.
. Respect the privacy and contributions of other participants.
. Attendance is Monitored live, and learners who are not present will be marked absent.

Yes. Payments are processed via PayPal and Stripe using bank-level encryption.
We neither store nor access your card details.

Yes. Checkout auto-converts to over 100 currencies.
You see the final amount before confirming.

Yes. We offer:
• Volume licensing
• Multi-programme packages
• Tailored corporate delivery

Yes. We can organise exclusive corporate cohorts aligned with your internal goals.
Contact us with:
• Number of participants
• Preferred dates
• Target competencies

Participants engage in a structured, respectful learning environment.
Support includes:
• Instructor guidance
• Clarifications during sessions
• Assessment support
• Email communication

Personal data is processed strictly under our Privacy Policy.
We neither share personal details nor access payment information.

Yes. We welcome collaboration with:
• Corporate organisations
• Training providers
• Professional bodies
• Industry associations

While no Training Provider can guarantee job promotions, our certification demonstrates verified competence.
Employers value structured training, credible assessment, and practical skills.
Your progress depends on implementation — and we provide the tools.