HELP CENTER
FREQUENTLY ASKED QUESTIONS
A. ABOUT THE ACADEMY
1. What is E-Global Skill Academy?
E-Global Skill Academy (EGSA) is an international online training provider delivering practical management training, leadership development, and professional development programmes for working professionals worldwide.
Our mission is to equip young professionals, new supervisors, experienced staff, and corporate teams with immediately applicable workplace skills.
Next Step:
Explore our current training calendar and choose the programme aligned with your career goals.
2. What is the Academy’s vision and purpose?
Our vision is to build a global community of competent, ethical, and performance-driven professionals.
Our purpose is to:
• Develop practical, job-ready competencies
• Strengthen leadership and managerial foundations
• Support career progression through credible certification
Outcome:
You gain structured knowledge, applied skills, and a verifiable certificate that demonstrates competence.
3. What makes your certification credible?
Our certification requires:
• Full attendance
• A minimum 70% pass mark in a formal assessment
• Completion within defined timelines
The Academy is a Member of The CPD Certification Service (UK), and certificates are issued as Blockchain Digital Credentials, ensuring authenticity, instant verification, and global recognition—giving employers confidence in the skills you have genuinely earned.
Result:
Your certificate is verifiable, secure, and professionally recognised.
4. What is a training programme?
A training programme is a structured learning experience focused on developing specific, job-related competencies within a short, intensive timeframe.
Our programmes are practical, applied, and designed for immediate workplace implementation.
B. REGISTRATION
1. How do I register?
1. Visit the Registration page.
2. Select your preferred programme.
3. Complete the online form.
4. Proceed to secure checkout.
Outcome:
You will receive confirmation and joining instructions by email.
2. Can my employer sponsor my training?
Yes. Your employer may complete payment on your behalf while using your personal details for certification purposes.
We can provide a justification letter outlining ROI, productivity impact, and competency alignment.
Next Step:
Contact us if you need a corporate sponsorship letter.
3. Can I transfer or reschedule my registration?
Yes. According to our policy:
• You may reschedule (if requested more than 2 days before start).
• You may switch to another programme of equal value.
• You may substitute another participant at no extra cost.
Payments are non-refundable, but flexibility protects your investment.
C. COURSE DELIVERY
1. How are training programmes delivered?
Our programmes are delivered fully online through structured live sessions, guided materials, and applied exercises.
The training calendar outlines full duration and session dates.
You receive:
• Live instruction
• Case studies
• Mini-workshops
• Practical templates
• Action-based assignments
2. Are programmes accessible across time zones?
Yes. The live sessions are available according to the master calendar schedule for each training programme as shown in the batch A and B Time Chart with worldwide local times.
Participants receive time-zone-specific reminders.
3. What are the technical requirements?
Minimum requirements:
• 5 Mbps internet
• Updated Chrome or Firefox browser
• Desktop/laptop recommended
• Mobile access supported for review
Participants are responsible for ensuring compatibility.
4. Can I study on my phone or tablet?
Yes. Access is permitted on one computer and one mobile device.
For best experience during live sessions, a laptop is recommended.
Mobile-friendly materials allow learning on commutes or during breaks.
5. How long do I have access to materials?
Access is provided for 3 months from your last session.
This allows revision, review, and assessment preparation.
D. CERTIFICATION & ASSESSMENT
1. What is the assessment format?
• 20 timed multiple-choice questions
• Minimum pass mark: 70%
• Two attempts permitted:
- First attempt: within 15 days of last session
- Second attempt: within 30 days of last session
2. What happens if I don’t pass?
You may retake the assessment within the permitted timeframe.
Second attempt: within 30 days of last session.
This ensures you have a fair opportunity to demonstrate competence without repurchasing the programme.
3. When will I receive my certificate?
Certificates are issued digitally after successful completion and verification of attendance and assessment results.
You receive a secure, blockchain-verifiable credential.
If the programme is CPD-certified, you will be awarded a CPD-certified certificate.
E. PROGRAMME STANDARDS & QUALITY
1. How do I know the content is high quality?
Several of our training programmes carry CPD certification from the UK's The CPD Certification Services, ensuring rigorous quality standards. All courses are delivered by CPD-accredited trainers using materials aligned with published descriptions. Our programmes focus on practical, job-ready skills that meet employer demands and advance professional development in your field.
2. How quickly can I apply what I learn?
Immediately.
Each programme includes:
• Templates
• Action checklists
• Workplace implementation tasks
• Case-based exercises
You can apply skills within 24 hours in your role.
F. PAYMENT INFORMATION
1. Is my payment secure?
Yes. Payments are processed via PayPal and Stripe using bank-level encryption.
We neither store nor access your card details.
2. Can I pay in my local currency?
Yes. Checkout auto-converts to over 100 currencies.
You see the final amount before confirming.
G. CORPORATE CLIENTS
1. Do you provide corporate or customised training?
Yes. We offer:
• Volume licensing
• Multi-programme packages
• Tailored corporate delivery
Next Step:
Simply email your requirements and we will propose a solution aligned with your objectives.
2. Can training be delivered privately to our organisation?
Yes. We can organise exclusive corporate cohorts aligned with your internal goals.
Contact us with:
• Number of participants
• Preferred dates
• Target competencies
H. HELP & SUPPORT
1. What support is available during training?
Participants engage in a structured, respectful learning environment.
Support includes:
• Instructor guidance
• Clarifications during sessions
• Assessment support
• Email communication
2. How is my personal information protected?
Personal data is processed strictly under our Privacy Policy.
We neither share personal details nor access payment information.
I. PARTNERS & COLLABORATION
1. Do you partner with institutions or organisations?
Yes. We welcome collaboration with:
• Corporate organisations
• Training providers
• Professional bodies
• Industry associations
Next Step:
Contact us to explore partnership opportunities.
J. GENERAL QUESTIONS
1. What guarantee do I have that this will help my career?
While no Training Provider can guarantee job promotions, our certification demonstrates verified competence.
Employers value structured training, credible assessment, and practical skills.
Your progress depends on implementation — and we provide the tools.
