FAQS NAVIGATOR
Our Guide to Common Queries
1. What is the core mission of eGlobal Skill?
We bridge the gap between academic theory and real-world industrial excellence, focusing on ethics, leadership, and operational mastery.
2. Who is the lead trainer at the academy?
Our programs are developed and led by Temen Ganoo, an industry veteran with over 40 years of experience in leadership, quality management, and academia.
3. Are the training programs MQA approved?
Yes, our courses are designed to meet Mauritius Qualifications Authority (MQA) standards, ensuring high-quality delivery.
4. What is the "Professional Employee" framework?
It is a specialized training pillar based on Temen Ganoo’s books, focusing on the behaviors and ethics required for corporate success.
5. Are the courses delivered online or in-person?
We offer a blend of virtual, instructor-led training and self-paced online modules via our LearnPress LMS.
6. Can international students enroll?
Absolutely. While we are based in Mauritius, our platform serves a global community, particularly professionals from the Global South.
7. Is a certificate provided upon completion?
Yes, a formal Certificate of Completion is awarded to participants who fulfill the requirements and pass the final assessment.
8. What is the "Empowering Gen Z" initiative?
A dedicated program designed to equip fresh graduates with the “missing” soft skills needed for a smooth transition into the workplace.
9. Do you offer customized training for companies?
Yes, we provide tailored corporate workshops and volume licensing for organizations looking to upskill their teams.
10. What makes eGlobal Skill different from other platforms?
We combine 40 years of actual shop-floor industrial experience with academic rigor—we teach “Monday-morning-ready” skills.
1. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard) and secure payments via PayPal or Stripe.
2. In which currency are the courses priced?
Our courses are typically priced in USD for global access, but your bank will automatically convert this to your local currency.
3. Is it safe to use my credit card on the website?
Yes, our site uses bank-level SSL encryption and PCI-compliant payment gateways to ensure your data is never stored on our servers.
4. Are there any hidden fees or recurring subscriptions?
No. Our individual courses are a one-time payment. Once you pay, you have access for the duration specified.
5. Will I receive an official receipt for my purchase?
Yes, an automated tax invoice and payment confirmation will be sent to your registered email immediately.
6. Can my employer pay for my training?
Yes. You can choose the “Employer/Company” option during checkout to receive a formal invoice for corporate payment.
7. How do I apply for an HRDC refund in Mauritius?
Eligible companies can claim training costs through the HRDC. We provide all the necessary MQA documentation to support your claim.
8. Do you offer installment payment plans?
For certain high-value executive programs, installments may be available. Please contact our finance team for details.
9.How do I use a discount coupon?
Enter your code in the “Coupon Code” field on the checkout page and click “Apply” before finalizing your payment.
10. What happens if my payment fails?
Ensure your card is enabled for international transactions. If it still fails, contact your bank or reach out to our support for a direct transfer link.
1. How do I enroll in a course?
Select your course, click “Enroll Now,” and follow the checkout process. You will get instant access to self-paced modules.
2. How soon can I start my training after payment?
Self-paced courses are unlocked instantly. For live sessions, you will receive a schedule and joining link via email.
3. What is your refund policy?
As we provide immediate access to digital intellectual property, all payments are non-refundable once course access is granted.
4. Can I reschedule my attendance for a live session?
Yes, with at least 48 hours’ notice, we can move your registration to the next available batch within a one-month window.
5. Can I transfer my seat to a colleague?
Substitution is allowed. Notify us in writing before the session starts to transfer your seat to another person.
6. Can I change my course after purchase?
Course transfers are permitted within 2 days of purchase, provided you have not yet accessed the course materials.
7. How long do I have access to the course materials?
Access duration varies by course (typically 30 to 90 days). The specific period is listed on each individual course page.
8. What happens if I fail the final assessment?
Participants are allowed two attempts to pass the assessment. Further attempts may require a small administrative fee.
9. Can I cancel a bulk corporate order?
Corporate orders are governed by the specific Service Level Agreement (SLA) signed at the time of the contract.
10. What if a course is canceled by the Academy?
In the rare event we cancel a session, you will be offered a full refund or priority placement in the next available batch.
1. How can I contact the support team?
You can reach us via email at contact@eglobalskill.com or through the WhatsApp button on our homepage.
2. I didn't receive my login credentials. What should I do?
Check your spam folder first. If it’s not there, contact support with your transaction ID, and we will resend them.
3. How do I reset a forgotten password?
Click the “Lost Your Password?” link on the login page and follow the instructions sent to your email.
4. What are the technical requirements for training?
A stable internet connection (5 Mbps+), a modern browser (Chrome/Firefox), and a device with audio/video capabilities.
5. Can I access my courses on a mobile phone?
Yes, our LearnPress LMS is fully optimized for mobile devices, allowing you to learn via any mobile browser.
6. How do I download my Certificate of Completion?
Once all modules are completed and the assessment is passed, a “Download Certificate” button will appear on your dashboard.
7. Who do I contact for HRDC-related documentation?
Please email our administration team with your company details and the names of the enrolled participants.
8. I am having trouble viewing video modules. What's wrong?
Ensure your browser is updated and clear your cache. If issues persist, try switching to Incognito mode.
9. Can I speak directly with the trainer?
During live sessions, there are dedicated Q&A segments. For self-paced courses, you can post questions in the “Course Discussion” forum.
10. Where are your physical offices located?
We maintain administrative presences in Mauritius, the UK, and Belgium to support our global network of students.
Elevate Your Career with Globally Recognized Accreditation
At EGlobalSkill, we provide more than just knowledge—on our platform, you earn professional credentials that hold weight worldwide. Many of our high-impact programs carry Global CPD Accreditation, ensuring that your learning meets rigorous international standards for quality and relevance. Whether you are a young professional looking to bridge the “Management Gap” or an experienced leader fulfilling annual registration requirements, our accredited tracks provide the “Professional Edge” needed to stand out in a competitive market.
Why Accreditation Matters for You:
CPD Accredited Learning – Recognised & Trusted
eGlobalSkill is officially CPD Accredited, ensuring our courses meet internationally recognised standards for professional development.
This accreditation confirms that our training is structured, relevant, and designed to deliver real, measurable skills you can use in the workplace.
By choosing a CPD Accredited course, you gain:
✔️ Recognised professional certification
✔️ High-quality, industry-relevant content
✔️ Skills that support career growth and continuous learning
Your learning with eGlobalSkill is not just education — it’s professionally validated progress.
Top CPD Accredited Courses
Invest in Your Growth with Globally Recognized CPD Points
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All levels
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24 Students
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5 Lessons
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All levels
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255 Students
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9 Lessons
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All levels
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346 Students
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6 Lessons
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All levels
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124 Students
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6 Lessons
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All levels
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57 Students
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6 Lessons
OUR COURSES
Explore top courses
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All levels
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24 Students
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5 Lessons
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All levels
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255 Students
-
9 Lessons
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All levels
-
346 Students
-
6 Lessons
-
All levels
-
124 Students
-
6 Lessons
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All levels
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57 Students
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6 Lessons
Official Partner of BC Diploma
eGlobalSkill is proud to be an official partner of BC Diploma, expanding our commitment to delivering internationally recognised qualifications and career-focused education.
Through this partnership, learners gain access to BC Diploma programmes designed to meet global academic and professional standards. These diplomas combine practical skills, structured learning, and recognised certification to support career advancement, employability, and continuous professional development.
By choosing eGlobalSkill, you benefit from:
✔️ Access to BC Diploma accredited programmes
✔️ Internationally recognised qualifications
✔️ Career-oriented learning pathways
✔️ Trusted education through an official partnership
This partnership reinforces eGlobalSkill’s mission: bridging skills, certification, and real-world opportunities.
Users can now scan the QR code to instantly view the complete diploma information.
