TERMS AND CONDITIONS
Online Course Terms and Conditions

Introduction
The Online Courses are for training purposes only. E-Global Skill Academy Ltd (EGSA) will not accept any responsibility to any party for the use of the Course Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

EGSA will process the information it receives from you or otherwise holds about you in accordance with these Terms and its Privacy Policy. You consent to EGSA’s use of such information in accordance with these Terms and EGSA’s Privacy Policy. For more information, please refer to EGSA’s Privacy Policy.

1.Definitions


In these Terms and Conditions, the following words and acronyms shall have the following meanings:

• Agreement: The agreement between EGSA and the Client for the supply of the Course or Courses as defined below.

• Client: The individual or organisation for whom EGSA has agreed to deliver a Course or Courses.

• Course: The professional development course selected by the Client.

• Course Fee: The price payable for the Online Course, including VAT and all other taxes. At the point of checkout within PayPal, any other applicable charges will be borne by the Client.

• Participant: The individual who has purchased a place on a Course or for whom a place on a Course has been purchased.

• Course Materials: The materials provided by EGSA in the course of the delivery of the Online Course, which may be (i) downloaded from the Website; (ii) accessed and viewed on or through the Website; or (iii) the Study Materials (or a combination of (i), (ii), and (iii)).

• EGSA: E-Global Skill Academy Limited, trading as E-Global Skill Academy.

• EGSA Certification: A completion certificate awarded if the participant attended the entire course and completed an assessment with a minimum grade of 70% out of 100%.

• Online Course: The Course Materials, Online Study Materials, Study Materials, or any other set of online materials provided by EGSA Training, delivered in forms such as a Self-Paced Online Course, Synchronous Online Course, Step-by-step modules, or Good practice online modules (this list is not exhaustive).

• Online Study Materials: Includes, but is not limited to, Online Tests, Online Tutorials, Online Printable Slides, and Online Downloads.

• Study Materials: Includes, but is not limited to, course companions, revision companions, combined companions, Online Study Materials, eBooks, and study texts (this list is not exhaustive).

• Self-Paced Online Course: An online course without a predetermined start date, available for study immediately following purchase.

• Synchronous Online Course: An online course accessible only on a predetermined start date.

• Terms: This “TERMS AND CONDITIONS” document.

• Website: The Academy website: https://eglobalskill.com.

• You: The individual registering on the Website. For volume licenses, “you” means the individual accessing the Website.

2. Acceptance

The agreement between the purchaser of goods (participants and companies) and E-Global Skill Academy Ltd is governed by the conditions of sale stated in these Terms & Conditions. This includes services relating to the delivery of online courses. By completing and submitting an electronic order form and completing payment, you are making an offer to enrol in an Online Course, which will form a binding contract upon acceptance by EGSA.

3. Enrollment

1. To purchase an Online Course via the Website, you must register for an online EGSA account. If already registered, you can log in using your username and password.

2. To purchase an Online Course, select the course and confirm payment by pressing the “Pay Now” button.

3. EGSA offers customized training services, typically for (i) volume licensing requests, (ii) multiple Online Courses, and/or (iii) special orders. Please email your detailed requirements; we will gladly review and respond positively to your special needs where possible.

4. When you place an order for an Online Course via the Website, you are offering to purchase that Online Course on these Terms.

5. Following EGSA’s receipt of your order, you will receive an automated email confirming receipt.

6. A legally binding agreement comes into existence when EGSA sends you an acceptance confirmation email or unlocks your access to the purchased Online Course.

4. System Requirements

1. It is your responsibility to ensure your computer or devices meet the minimum system requirements stated for EGSA Online Courses to access Course Materials and the Online Course.

2. To access the Online Course, you must comply with the minimum system requirements as stated in the FAQ section.

3. You acknowledge and accept that EGSA cannot be held responsible for any technical or internet access problems you encounter following the purchase of an Online Course.

5. Communications with Participants and Clients

1. It is the responsibility of the Participant and Client to check their emails regularly and manage email filters to ensure messages from EGSA are delivered to the ‘Inbox’ and not ‘spam’ or ‘junk’ folders.

2. Participants and Clients must ensure their email inbox has adequate space to receive messages from EGSA.

6. Payment Policy

1. The Course Fee for any Online Course is displayed on the Website. Fees are inclusive of VAT and quoted in US dollar ($).

2. The price structure and payment methods are clearly indicated on the website. Only online payment is accepted.

3. When you purchase an Online Course:

  • 1. The Course Fee is shown in the PayPal checkout area before you complete the transaction.
  • 2. EGSA receives payment securely via PayPal. EGSA does not capture, store, share credit/debit card details, nor share customer details with third parties.
  • 3. Provision of the Online Course is contingent upon EGSA receiving cleared payment from you or your employer (if you choose to invoice them) for the relevant Course Fee.
  • 4. Purchasing a course grants a licence. You will be automatically enrolled and able to access the Online Course content for the period defined on the Website.

4. Purchasing a course enters you into a contract for the specific length of time defined in the course program.

5. All payments are non-refundable.

6. Purchasers must confirm agreement to these Terms and Conditions before payment by ticking the box “Read Terms and Conditions” located near the payment button. Enrolment constitutes acceptance of these Terms and Conditions.

7. No Refund Policy

1. All payments are final and non-refundable.

2. In extenuating circumstances, participants/purchasers may exercise one of the following three options by written notice via email to co*****@**********ll.com, stating your choice:

  • 1. Rescheduling: Transfer to another session if requested more than 2 days before the start date. Attendance may be rescheduled for up to one month.
  • 2. Change: Transfer to another course of the same price if requested more than 2 days before the start date.
  • 3. Substitution: Transfer registration to another person at no cost, requiring written notice via email stating the person’s full name (first name and surname) and email address.
8. Awarding the Certificate of Completion

1. The Certificate of Completion is awarded to participants with full attendance who achieve a minimum pass mark of 70% in the assessment.

2. The assessment consists of 20 Multiple Choice Questions (MCQs) to be completed within 30 minutes at the end of the course.

3. Each participant has a maximum of two attempts: the first within 15 days after course completion, and the second within 30 days.

9. Intellectual Property Rights (including Copyrights)

1. At all times, EGSA and/or its licensors remain the owners of the intellectual property in the Online Courses and Course Materials content. No Online Course and/or Course Materials, nor any part thereof, may be reproduced, stored in a retrieval system, or transmitted in any form without EGSA’s prior written permission.

2. In consideration of EGSA receiving the Course Fee, EGSA grants you a non-exclusive, non-transferable licence to use the Course Materials content solely for studying the Online Course.

3. For Online Study Materials, if any, the licence permits use on one computer (e.g., desktop, laptop) and one mobile device (e.g., smartphone, tablet) only.

4. Except as expressly stated in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate, or distribute any Course Materials.

5. You may not modify, adapt, merge, translate, disassemble, decompile, recompile, or reverse engineer any software forming part of the Online Course, Course Materials, and/or Online Study Materials; create derivative works; or incorporate them into any software program.

6. Any use of the Online Course, Course Materials, and/or Online Study Materials not expressly permitted in these Terms is strictly prohibited and constitutes an infringement of EGSA’s and/or its licensors’ copyright and/or other intellectual property rights.

10. Personal Information and Data Protection

1. Personal information and data provided by the Participant and Client, or collected and held by EGSA, will be processed in accordance with our Privacy Policy.

2. This includes using personal information to process course bookings, maintain contact, provide services and facilities, for quality assurance, and reporting. Ensuring this information is correct is important.

3. It is the responsibility of the Client and Participant to keep personal information up to date and notify EGSA of any changes or errors promptly.

4. A Participant or Client may change personal information by confirming old and new details via email. EGSA reserves the right to request proof of name change if abuse is suspected.

5. If a Participant is awarded an EGSA qualification, the certificate will be issued in the name held in EGSA’s records at the time the qualification/certification is conferred.

11. Expectations of Participants

1. Participants are expected to display good conduct consistent with education and governance, comply with this Code, and avoid inappropriate behaviour and misconduct.

2. In rare cases, EGSA reserves the right to ask a Participant not to take up their place or to leave a Course due to unprofessional behaviour to protect others, staff, and consultants. This may include informing the Participant/Client. Fees will not be refundable in such cases.

3. Below are examples of expected behaviours and standards of Participants:

  • 1. Show respect and care for other participants, EGSA staff, facilitators, and mentors.
  • 2. Commit to learning on the Course.
  • 3. Join the Course from a suitable environment free from interruptions, noise, and distractions.
  • 4. Ensure suitable IT equipment and internet connection for easy Course access.
  • 5. Attend the Course on time and properly prepared.
  • 6. Provide balanced and constructive feedback on your Course experience.
  • 7. Actively promote respect and challenge discrimination or abuse.
  • 8. Keep confidential information shared by other participants confidential and observe ground rules on confidentiality and anonymity.
  • 9. Follow reasonable instructions from EGSA, its staff, and representatives.
12. Inappropriate Behaviour

All participants are expected to refrain from inappropriate behaviour, including, for example:

1. Hostile behaviour or language showing prejudice based on disability, gender, race, religion, gender identity, or sexual orientation.

2. Incorrect use of Course Materials.

3. Any behaviour inconsistent with the standards of good behaviour listed above.

13. Warranties

1. EGSA will provide the Course Materials in accordance with the Online Course description on the Website.

2. EGSA expects you to verify that the Online Course and Course Materials meet your needs. EGSA does not guarantee any particular result from using the Course Materials or obtaining any particular qualification upon completion (unless otherwise stated on the EGSA Website).

3. EGSA does not represent, guarantee, or commit that the Course Materials will be error-free, although every effort is made to achieve this.

4. EGSA does not commit that the Course Materials will be compatible with your software or hardware.

5. All representations, warranties, terms, or commitments not expressly set out in these Terms (whether implied by law, conduct, statute, or otherwise) are excluded to the maximum extent permissible by law.

14. Limitation of Liability

1. Except as set out in these Terms, EGSA shall not be responsible for losses resulting from its failure to comply with these Terms, including but not limited to:

1. Indirect or consequential losses.

2. Loss or lack of increase in income/revenue.

3. Loss of business.

4. Loss or corruption of data.

5. No guarantees of employment or promotion even after obtaining EGSA certification.

2. EGSA is not responsible for any data you lose (a) accessing Course Materials or (b) during Online Course completion. You are responsible for regularly saving and backing up (i) data on your computer and (ii) data inputted during the Online Course.

3. Save as otherwise stated in this Clause, EGSA’s maximum aggregate liability for direct loss arising from these Terms, the Online Course, your use of Course Materials, or technical support (contract, tort, or otherwise) shall be limited to the Course Fee paid or payable.

4. EGSA will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond EGSA’s reasonable control. This does not affect your statutory rights.

5. Each provision in this Clause is separate. If any part is held unreasonable, inapplicable, or unenforceable, but valid if modified, it shall apply with necessary modifications.

15. Disclaimer

1. The Online Courses are for training purposes only. EGSA will not accept any responsibility for the use of Course Materials for any purpose other than educational training, including giving advice to third parties.

2. EGSA shall not be responsible for damage to electrical/telecommunications equipment or other consequential loss during the agreement.

3. EGSA is not responsible for incompatibility between the Website and the purchaser’s hardware, software, telecommunication links, or ICT difficulties on the purchaser’s side.

4. In the event of incidents involving fire, trade disputes, or acts by a third party, EGSA’s maximum liability shall not exceed the cost of the product/service supplied.

16. Governing Law

The use of the Website and/or Products, the formation, existence, construction, performance, validity, and all aspects of these Terms and any Product terms shall be governed by the laws of Mauritius.

17. Jurisdiction

1. The Courts of Mauritius shall have non-exclusive jurisdiction over all claims or disputes (including non-contractual) arising from your use of the Website, these Terms, or any Product terms.

2. If any term of these Terms is found by any court or body or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, that term shall be deemed to be severed from these Terms and this shall not affect the remainder of these Terms which shall continue in full force and effect.

18. General

1. The agreement between you and EGSA is concluded in English only.

2. EGSA may update or amend these Terms to comply with law or meet changing business requirements without notice. Updates will be posted on the Website.

3. These Terms constitute the entire agreement, superseding any prior terms, understandings, undertakings, representations, warranties, arrangements, or statements (oral, written, or otherwise).

4. You may not assign or sub-contract your rights or obligations under these Terms without EGSA’s written consent.

5. EGSA may assign, transfer, or sub-contract its rights or obligations under these Terms at its discretion.

6. No relaxation or delay by EGSA in exercising a right or remedy operates as a waiver. Any waiver must be in writing and agreed by EGSA.

7. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

8. Notices to you will be deemed served if sent via prepaid post or email to your notified address. Notices to EGSA must be sent to the Website Contact Address.

9. A personally delivered notice is given on the day left at the specified address. A posted notice is given on the posting day. A fax/email notice is given on the sending day.

10. This agreement is not intended for the benefit of any third party.

11. These Terms, and matters arising from them, are governed by Mauritian law. You agree to submit to the exclusive jurisdiction of the Mauritian courts to settle any disputes which may arise out of or in connection with these Terms.

19. Accuracy

1. Every effort is made to ensure EGSA’s services are described accurately and kept up to date. EGSA is not responsible for temporary website interruptions or technical issues but will respond timely. Where possible, purchasers will be advised in advance of maintenance ‘downtime’.

2. EGSA processes information received from you or held about you in accordance with these Terms and its Privacy Policy. You consent to EGSA’s use of such information accordingly.