Refund Policy

ffective Date: 10.01.2025

At eGlobalskill, we strive to ensure your satisfaction with our courses and digital products. However, due to the nature of our services, refunds are subject to the following terms:

1. Refund Eligibility

a. Online Courses:

• Refund requests for courses must be submitted within 7 days of purchase.
• Refunds will only be granted if less than 20% of the course content has been accessed.
• No refunds will be issued after 7 days or if more than 20% of the course has been accessed.

b. Live Classes:

• Refunds are not available for live classes once the session has started.
• If a live session is canceled by eGlobalskill, a full refund or rescheduling option will be provided.

c. EBooks:

• eBooks are non-refundable once downloaded or accessed.
• Refunds will only be considered in cases of technical issues that prevent download and cannot be resolved.

2. How to Request a Refund

To request a refund, please follow these steps:
a. Contact our support team at  info@eglobalskill.com
b. Provide the following details:

• Full name and registered email address.
• Order number and purchase date.
• Reason for the refund request.

We will review your request and respond within 5 business days.

3. Non-Refundable Items

The following are non-refundable:
a. Bundled course packages after any individual course has been accessed.
b. Discounts or promotional offers used at the time of purchase.
c. Courses purchased as part of corporate or group training packages.

4. Processing Refunds

Approved refunds will be processed as follows:
a. Refunds will be issued to the original payment method.
b. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment processor.

5. Disputes

In case of disputes regarding a refund, we encourage you to contact us directly at  info@eglobalskill.com to resolve the issue amicably.

6. Changes to the Refund Policy

We reserve the right to update this Refund Policy. Changes will be posted on this page with an updated effective date.