Introduction to PDCA 1. Problem-Solving Culture 2. PLAN ➢ Identify and Define the Problem Tools: 5W1H

➢Analyse the Problem and the Root Causes Tools: Pareto chart & Cause-and-Effect Diagram Mini-Workshop: Fishbone Detective – Tracing Problems to Their Source

➢ Generate Potential Solutions Tools: SCAMPER Brainstorm Technique 4. DO: Choose a solution Tools: Criteria/Score Table ➢ Implement the Solution

➢ Evaluate Effectiveness Set Key Performance Indicators and Standards Case Study: Tracking Improvement Over Time

Workshop: Scaling a Pilot to the whole company Presentation Q&A

Problem-Solving Using the Deming Wheel: PDCA CycleTraining Programme MCQ