Training Programme Overview

This programme equips participants with foundational interpersonal skills essential for thriving in diverse professional environments. Through evidence-based techniques and practical simulations, attendees will learn to communicate effectively, navigate emotions, resolve conflicts, and foster collaborative relationships—critical for success in remote, hybrid, or high-stress settings.

Designed for universal relevance, the curriculum bridges industry gaps by focusing on human-centric competencies needed to build trust, enhance teamwork, and drive organisational resilience. Participants will gain actionable tools to transform workplace interactions and adapt ethically across cultural contexts.Training Programme Objectives and Benefits

Programme Objectives and Benefits

Programme Objectives

Participants will learn to:

  • 1. Master multi-channel communication: Apply active listening, clear verbal/non-verbal cues, and professional writing.
  • 2. Develop emotional intelligence: Recognise personal/colleagues’ emotions and respond with empathy.
  • 3. Strengthen collaborative abilities: Foster inclusivity, reliability, and flexibility in teams.
  • 4. Resolve conflicts constructively: Negotiate solutions focusing on issues, not personalities.
  • 5. Adapt professionally: Navigate cultural differences and unexpected interactions smoothly.
  • 6. Exchange feedback effectively: Deliver and receive critiques constructively.
  • 7. Apply ethics in interactions: Uphold integrity in all workplace scenarios.

Benefits of attending this training?

  • 1. Enhanced team productivity through efficient collaboration.
  • 2. Reduced misunderstandings via clear communication.
  • 3. Stronger workplace relationships built on trust and empathy.
  • 4. Lower conflict escalation through proactive resolution.
  • 5. Improved cross-cultural competence in global/multicultural teams.
  • 6. Higher employee engagement and retention via psychological safety.
  • 7. Career advancement by demonstrating leadership-ready soft skills.

Who Should Attend

  • Frontline Staff: Improve client interactions, de-escalate conflicts, and express ideas clearly.
  • Team Leaders & Supervisors: Strengthen feedback delivery, resolve team disputes, and model emotional intelligence.
  • Public Service Officers:​Navigate citizen interactions ethically, collaborate across departments, and manage public feedback.
  • HR & L&D Professionals:​Gain frameworks to design internal soft-skills initiatives and conflict mediation protocols.
  • Remote/Hybrid Workers:​Master written communication, virtual active listening, and digital collaboration.
  • New Hires & Graduates:​Accelerate integration into teams, receive feedback productively, and build professional presence.
  • Staff:​Exhibit professionalism in the workplace.
Training Duration

Five half-day sessions across five weeks.

Certificate of Completion 

A Certificate of Completion is awarded upon full attendance and achievinga minimum of 70% on the formal assessment.

Training Programme Fee

USD $127 for the five half-day sessions.

Interpersonal Skills     +
Training Duration: Five half-day sessions across five weeks
Session Dates First Second Third Forth Fifth
Batch 1A: Thursday, 28 August Thursday, 4 September Thursday, 11 September Thursday, 18 September   Thursday, 25 September  
Batch 1B: Thursday, 28 August Thursday, 4 September Thursday, 11 September Thursday, 18 September   Thursday, 25 September  
Batch 2A: Thursday, 13 November Thursday, 20 November  Thursday, 27 November Thursday, 4 December   Thursday 11 December
Batch 2B: Thursday, 13 November Thursday, 20 November  Thursday, 27 November Thursday, 4 December   Thursday 11 December

Batch A and Batch B Sessions Time Chart

Batch A Sessions are Best for the Following Countries     +

Live batch A session will be best suited to you if you are in the following regions, showing the local starting time

EuropeAfricaMiddle EastAsiaAustralia
United Kingdom9:00 amGambia8:00 amTurkey11:00 amPakistan1:00 pmAustralia (Perth)4:00 pm
Ireland9:00 amGhana8:00 amIraq11:00 amIndia1:30 pmAustralia (Sydney)6:00 pm
Portugal9:00 amLiberia8:00 amIran12:30 pmSri Lanka1:30 pmPapua New Guinea6:00 pm
Switzerland10:00 amNigeria9:00 amDubai (UAE)12:00 pmBangladesh2:00 pmSolomon Islands7:00 pm
Sweden10:00 amNamibia10:00 amThailand3:00 pmFiji8:00 pm
Poland10:00 amLesotho10:00 amVietnam3:00 pmNew Zealand8:00 pm
Italy10:00 amSouth Africa10:00 amIndonesia 3:00 pm
Malta10:00 amBotswana10:00 amSingapore4:00 pm
Greece11:00 amKenya11:00 amPhilippines4:00 pm
Uganda11:00 amChina4:00 pm
Egypt11:00 amTaiwan4:00 pm
Japan5:00 pm

Batch B Sessions are Best for the Following Countries     +

Live batch B session will be best suited to you if you are in the following regions, showing the local starting time

North America South America

United States (Pacific)8:00 amMexico9:00 am
United States (Mountain)9:00 amJamaica10:00 am
United States (Central)10:00 amGuyana11:00 am
United States (East)11:00 amBrazil12:00 pm (noon)
Canada (Vancouver)8:00 amArgentina12:00 pm (noon)
Canada (Toronto)11:00 am

Completion Awards
100 Course Points
Includes
20 Lessons
1 Quiz