Crack the Code: Mastering Problem-Solving with PDCA

Unlock your problem-solving potential with Crack the Code: Mastering Problem-Solving with PDCA. This focused training introduces professionals to the powerful PLAN phase of the Plan-Do-Check-Act cycle, equipping them with practical tools like 5W1H, SMART goals, Check Sheets, and Scatter Diagrams. 

Through engaging mini-workshops and real-world case studies, participants will learn to define problems clearly, collect meaningful data, and drive measurable improvement. Ideal for professionals across industries—from manufacturing, services, healthcare to public service—this programme empowers you to foster a culture of continuous improvement and innovation in your workplace.

Programme content

1. Introduction to PLAN phase of the PDCA Cycle
2. Identify the Problem with 5W1H
3. Define the Problem using SMART
4. Collect Data using Check Sheet and Scatter Diagram

Programme Objectives

Upon successful completion, participants will be able to:

1. Explain the purpose of each stage in the PDCA cycle.
2. Apply two Quality Tools within the PLAN phase.
3. Identify and define the problem clearly and precisely.
4. Set measurable improvement goals.
5. Design Check Sheet to collect relevant data.

Benefits of attending this training

1. Structured Problem-Solving Framework
   Learn and apply the PDCA cycle, a globally recognised model for continuous improvement and effective problem resolution.
2. Practical Quality Tools
   Master hands-on tools like 5W1H, SMART, Check Sheets, and Scatter Diagrams to diagnose, analyse, and solve real workplace issues.
3. Cross-Industry Application
   Gain insights applicable to diverse sectors—manufacturing, healthcare, public service, and more—through targeted workshops and case studies.
4. Immediate Workplace Impact
   Walk away with actionable skills to identify root causes, set measurable goals, and drive lasting change in your organisation.

Who Should Attend

•  Team Leaders & Supervisors
• Managers & Department Heads
• Productivity/Quality/Performance Improvement Team Members
• Engineers & Technicians
• Support & Administrative Staff